User ID Already Exists

Trying to Sign Up with an email that's already been signed up.

Solution:  Head back to the Welcome Page and click Sign In.

Account Not Found

Signing in when you have not yet completed the Sign Up process.

Solution:  Head back to the Welcome Page and click Sign Up.

Incorrect Password

Typing in their password incorrectly. 

Solution:  Check caps lock, try again

If the device/browser you are using to log in to the Client Portal is incompatible you will see the following *Important Notice*.  This means the device/browser you are using does not support the required features for displaying and signing PDF files - basically, you will not be able to view and/or sign any documents.  All other features of the Client Portal will still be functional.

Solution:  try using a different browser or upgrade your device through the device's settings.

The device/browser does not support the required features for displaying and signing PDF files.

Solution:  try using a different browser or upgrade your device through the device's settings.