KBH University

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    The KBH University Standard

    Table of Contents

    KBH University Homepage Search Bar Categories Bonus Tools Popular Articles Feedback from Homepage Categories Key Concepts 🔑 How-To's ℹ️ FAQs ❔ Screenshots and Videos 📷 Table of Contents 📜 Related Articles and Newly Added & Recently Updated Articles Feedback Page Not Found?

    KBH University Homepage

    Search Bar

    From the KBH University homepage, use the search bar to try to find the help you're looking for.

    Categories

    Bonus Tools

    This area currently consists of the KBH University Standard, which provides a breakdown of how our knowledge base is organized, as well as our glossary, to help define the many acronyms you see throughout Neo.

     

     

    Feedback from Homepage

    This provides you with a form to send us feedback, whether it be general feedback, just requesting information that does not yet exist, or specific feedback to let us know if there's any incomplete/inaccurate information that needs to be revised.

     

    Categories

     KBH University is currently broken down into six (6) categories.

    From there, each of those categories is broken down into further subcategories. Those subcategories are not the same across each category - they are set up as what works best for that particular category.  

    The What's New? Category contains articles that outline our regular Neo updates and changes to keep staff well-informed.

    The Client Portal is broken down into three (3) categories:

    This is to keep the information as straightforward and simplified as possible to assist clients in utilizing the portal as independently as possible.

    The Staff App category is also broken down into three (3) categories:

    This is also designed to be easy to navigate but, because it is for staff, goes into more depth as to the “Why?” behind the way things work - most evident in the Key Concepts category.

    The Additional Resources category currently fluctuates as we add new documentation.  

    This category houses documentation that is not specific to Neo, the Client Portal, or the Staff App.

    The Neo category is and will continue to be the most extensive.  The features of Neo are countless and complex.  

    You will find this category broken down by department for features that are specific to those departments.  You'll also find How-To's and Key Concepts that apply to any and all departments, and finally, FAQs.

    The Onboarding category is broken down by department.  While some departments/programs use many of the same documents and resources as others, each program develops its own unique process for onboarding new employees.  Therefore, each onboarding manual is curated to suit each program's intention and need.
    The CCBHC category provides information about the CCBHC model and its requirements.  We've also linked Neo help for CCBHC-related tasks for easy access. 

     

    Key Concepts 🔑

    The Key Concept articles describe the function and capabilities of the feature that's being documented.  These articles are aimed at explaining what the particular feature does, how it functions, and the reason that it functions that way.  These articles are useful when trying to fully understand how something works in a general sense and understand how and why it fits into your role.  These articles should not include detailed step-by-step instructions but should include as many links to how-to articles as possible, where appropriate.

     

    How-To's ℹ️

    The How-To articles are detailed step-by-step procedures for different processes.  These articles include written instructions as well as screenshots/images, videos, or both, depending on the procedure's difficulty level.  These articles are useful when learning a new process or refreshing your memory on the steps in a process.

     

    FAQs ❔

    Articles listed under FAQ will explain any quirks we've encountered that could potentially be misleading or confusing. You'll also find answers to common and specifically asked questions that don't necessarily fit into a particular How-To or Key Concept article.  Content for these articles is gathered through our own discovery via testing, questions that come through our support team, or through Feedback submitted via KBH University.

     

    Screenshots and Videos 📷

    Screenshots and Videos are used to enhance documentation and further interpret what is being described.  

    How-To's, in particular, often include both screenshots and videos.  Lengthier processes will sometimes be broken down into multiple videos.

    Screenshots should be as clear and precise as possible.   

    Images:  

    • They should be clear and of the highest quality possible.
    • If you are attempting to focus on a particular space/piece of text/button on a screen and cropping to that specific item would make it unclear where exactly you are, include a screenshot of the entire screen and then use bold lines, circles, squares and/or text to pinpoint the area of focus.
    • Each step of a how-to includes a screenshot of exactly where you are in the process.

     

    Videos should include annotations with bold colors, text, images, gifs, music, etc., to be engaging and as informative as possible.  Processes are recorded at a followable pace to make all steps in the process easy to discern.

     

    Table of Contents 📜

     

     

     

     

    You won't find a Table of Contents in every article.  This tool is used in lengthier articles and in articles where it would make sense to skip around content to get to a particular section of the article.  Having a Table of Contents also makes it possible to create links to specific sections within an article.

     

     

     

     

    Related Articles and Newly Added & Recently Updated Articles

    To the right of every article, you'll find related articles as well as newly added & recently updated articles.

     

    Feedback 

    You'll find the option to provide feedback at the bottom of every article. Neo processes and practices are ever-changing to keep up with the demand and goal of providing the best possible services to our clients. This feature will be key for maintaining the accuracy of each article and keeping KBH University as comprehensive and complete as possible. Users are encouraged to use this feature to communicate potential errors or changes that should be made.  

     

    Thumbs up if you found the article helpful, thumbs down if you didn't find it helpful, and/or feel more information or clarification would improve the article.

     

     

    Page Not Found?

    There are Help links throughout Neo and the Staff App that direct you to KBH University.  

    If you see the page shown below, it just means that a help article for the screen you just came from in Neo or the Staff App has not been created yet.  

    The contact form is submitted to our training team and helps prioritize help documentation that staff tend to search for more often.  

    You can also click either the email link at the top of the screen to email us directly or click the button at the bottom of the screen to get to the KBH University homepage, where you can browse existing help documentation.

    Still can't find what you are looking for?

    Your IT Support team is here for you.

    Contact Support

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