Neo internal email system allows files to be attached from a variety of sources, including Microsoft Word. When a Word document is opened from within the Staff App that is docked on a mobile device Home Screen (i.e. how it is typically accessed), it opens in such a way that navigation back to the app is impossible. It will look similar to the image below.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/3523875/1687283437962-IMG_003120231002-61-dnllfs20231002-80-3fndk320231002-53-1v57lme.png)
This may be fixed in iOS in the future, but as of this writing, the only solution is to close the app and reopen it.
If this is a common problem for you, it works as expected by navigating to the site directly at mobile.kbhmaine.org.