Highlights

Recap

Key points

1. AlertMedia demonstrated how to send a Notification in seconds using five simple steps.
2. The five steps include choosing the Notification type, selecting communication channels, writing the message or selecting a template, selecting the audience, and picking the event before sending.
3. There are five types of Notifications: general broadcast, read confirmation, survey, conference call, and escalation.
4. Notifications can be sent through various channels, including voice call, mobile app, push email, text message, desktop alert, and social destinations like WhatsApp.
5. The importance of finding the right audience quickly and using advanced filtering capabilities to include or exclude employees was emphasized.

Outline

Notification Types

• AlertMedia provides a tutorial on how to send a Notification in seconds using five simple steps. The first step is to press the blue new Notification button, followed by choosing the Notification type, selecting the channels to communicate through, writing the message or selecting a template, selecting the audience, and picking the event before clicking send.
• There are five Notification types: general broadcast, read confirmation, survey, conference call, and escalation. Recipients can receive messages through voice call, mobile app, push e-mail, text message, desktop alert, and social destinations like WhatsApp.
• Messages can be sent simultaneously on all selected channels or cascaded in a specific order. Organizations can create sets of preferences to control which contact preferences receive notifications depending on the situation at hand.
• AlertMedia provides three types of notifications: survey, conference call, and escalation. Survey notifications ask questions and solicit feedback, with up to nine response options and the ability to automate a custom response for each answer choice.
• Conference call notifications quickly get a group of people on the phone together in real-time, with a text and email follow-up and the ability to resend invites during an active call. Escalation notifications escalate important matters up a chain of command, with the ability to send messages through any combination of channels including voice call, mobile app, push email, text message, desktop alert, and popular social destinations like WhatsApp.
• Messages can be sent simultaneously on all selected channels or cascaded in a specific order, with read confirmation and survey notifications available. Organizations can create sets to control which email addresses, mobile phones, and landlines receive notifications depending on the situation at hand and can use show details to view the breakdown of specific channels that the message will send through.

Message Customization

• When writing a message, users can choose to send the same thing across all channels or use advanced view to customize the message for each channel. This is primarily used to add a custom subject line in more detail for an email or to record a custom voice message for a voice notification.
• Users can also use the rich text editor to customize the layout of their email directly from the notification screen. Finding the right audience quickly is crucial, and recipients can be easily searched for by name or group, or by using advanced filtering capabilities to include or exclude employees using any attribute available in AlertMedia.
• The list of groups to choose from can be different for full admins versus restricted admins, with groups and filters ensuring that messages only go to those who are impacted, reducing the number of messages the entire organization gets and improving responsiveness to emergency communications.
• Events allow users to keep track of all communications related to one incident. After sending a message, users can determine if they'd like to create an event automatically, create their own custom event using a template, or tie the message to an existing event.
• Users can also choose if they'd like to share a link to the event page, where they can communicate and interact with their audience throughout the duration of the event, post resource documents, and answer questions, all in a single place that is easily accessible from any device and allows people to proactively check back for updates. This is helpful for ongoing events like wildfires and health crises.
• If users don't see this option, they can turn on event pages in their company settings.
• AlertMedia's notifications, message customization, audience targeting, and event tracking features help organizations effectively communicate with their employees during emergencies and critical situations.

Event Tracking

• AlertMedia offers a platform that allows users to share a link to an event page, communicate and interact with the audience, post resource documents and answer questions, all in one place that is easily accessible from any device. This feature is particularly useful for ongoing events like wildfires and health crises.
• Users can turn on event pages in their company settings if they don't see this option.
• After completing steps one through five, users can either send their Notification immediately or schedule delivery for a later time. They can preview what the Notification looks like by clicking preview and send themselves or others on their team a test message.
• For more tutorial videos, users can visit AlertMedia's support portal.

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Transcript

0:00 | Phone Caller #2
AlertMedia in this video tutorial will show you how to send a Notification in seconds using five simple steps. Whether you're experiencing a system's outage or a hurricane is on the horizon, you can quickly share updates and resources with employees by sending them a Notification through the web or mobile app. Start by pressing the blue new Notification button. From here, you'll work through the five simple steps of sending a Notification in just a few seconds. One choose your Notification type, two, select the channels you'd like to communicate through. Three, write your message or select a template for select your audience. Five, pick your event and click send. Now, let's take a look at each step with a bit more detail. There are five Notification types.

0:00 | Phone Caller #1
AlertMedia in this video tutorial will show you how to send a Notification in seconds using five simple steps. Whether you're experiencing a system's outage, or a hurricane is on the horizon, you can quickly share updates and resources with employees by sending them a Notification through the web or mobile app. Start by pressing the blue, new Notification button. From here, you'll work through the five simple steps of sending a Notification in just a few seconds. One choose your Notification type, two, select the channels you'd like to communicate through. Three, write your message or select a template for select your audience. Five, pick your event and click send. Now, let's take a look at each step with a bit more detail. There are five Notification types.

0:51 | Phone Caller #2
A general broadcast Notification, use this type, then you want to communicate with your audience and don't require any feedback like an HR reminder for employees to update their benefits… a read confirmation, use this type of Notification when you want to confirm your audience, receive the message. For example, if the office is unexpectedly closed due to a power outage, your audience will be prompted to reply with one to confirm.

0:51 | Phone Caller #1
A general broadcast Notification, use this type. When you want to communicate with your audience, and don't require any feedback like an HR reminder for employees to update their benefits… a read confirmation, use this type of Notification when you want to confirm your audience receive the message. For example, if the office is unexpectedly closed due to a power outage, your audience will be prompted to reply with one to confirm.

1:17 | Phone Caller #2
A survey use this type of Notification to ask a question and solicit feedback like schedule availability or evacuation status. You can provide recipients with up to nine response options to choose from, and can even automate a custom response for each answer choice. A conference call, use this type of Notification to quickly get a group of people on the phone together to work towards solutions. In realtime a conference call Notification immediately calls your audience and allows them to join by simply pressing one. You can include a text and e-mail follow up with dial instruction, and easily re send invites during an active call. And finally an escalation, use this type of Notification to escalate an important matter up a chain of command. If this Notification type isn't currently available in your account, please reach out to your customer success manager to enable it. You can send your message using any combination of channels including voice call, mobile app, push e-mail text message, desktop alert, and even popular social destinations like what's app. By default, your messages will send simultaneously on all selected channels. For read confirmation and survey notifications. You can choose to cascade your message, which allows you to pick the order in which your message will be sent on the selected channels. Once the recipient responds, it will prevent any remaining messages from sending. You can also select which contact preferences you want to send your Notification through your organization. Can create sets of preferences to control which e-mail addresses, mobile phones and landlines, receive notifications depending on the situation at hand, like sending only to work emails for office updates and work related communications. This helps ensure that important messages are read and your employees aren't overwhelmed with notifications for non Critical updates, click, show details to view the breakdown of specific channels that your message will send through.

1:17 | Phone Caller #1
A survey use this type of Notification to ask a question and solicit feedback like schedule availability or evacuation status. You can provide recipients with up to nine response options to choose from, and can even automate a custom response for each answer choice. A conference call, use this type of Notification to quickly get a group of people on the phone together to work towards solutions. In realtime a conference call Notification immediately calls your audience and allows them to join by simply pressing one. You can include a text and e-mail follow up with dial in instructions, and easily re send invites during an active call. And finally an escalation, use this type of Notification to escalate an important matter up a chain of command. If this Notification type isn't currently available in your account, please reach out to your customer success manager to enable it. You can send your message using any combination of channels including voice call, mobile app, push e-mail text message, desktop alert, and even popular social destinations like what's app. By default, your messages will send simultaneously on all selected channels. For read confirmation and survey notifications. You can choose to cascade your message, which allows you to pick the order in which your message will be sent on the selected channels. Once the recipient responds, it will prevent any remaining messages from sending. You can also select which contact preferences you want to send your Notification through. Your organization. Can create sets of, to control which e-mail addresses, mobile phones and landlines, receive notifications depending on the situation at hand, like sending only to work emails, for office updates and work related communications. This helps ensure that important messages are read and your employees aren't overwhelmed with notifications for non Critical updates, click show details to view the breakdown of specific channels that your message will send through.

3:07 | Phone Caller #2
When writing your message, you can choose to send the same thing across all channels or use advanced view to customize the message for each channel. This is primarily used to add a custom subject line in more detail for an e-mail or to record a custom voice message for a voice Notification.

3:07 | Phone Caller #1
When writing your message, you can choose to send the same thing across all channels or use advanced view to customize the message for each channel. This is primarily used to add a custom subject line in more detail for an e-mail or to record a custom voice message for a voice Notification.

3:24 | Phone Caller #2
You can also use Rich text editor to customize the layout of your e-mail directly from the Notification screen. Finding the right audience quickly is the most important element of sending your message. You can easily recipients by simply searching for an individual's name a group name, or by using advanced filtering capabilities to include or exclude employees using any attribute available in AlertMedia. The list of groups to choose from can be different for full admins, versus restricted admins. For restricted admins. The list will only show groups that the admin has been granted access to using groups and filters, ensures your message only goes to those who are impacted. Reducing the number of messages your entire organization gets and improving responsiveness to your emergency communications.

3:24 | Phone Caller #1
You can also use Rich text editor to customize the layout of your e-mail directly from the Notification screen. Finding the right audience quickly is the most important element of sending your message. You can easily send recipients by simply searching for an individual's name a group name, or by using advanced filtering capabilities to include or exclude employees using any attribute available in AlertMedia. The list of groups to choose from can be different for full admins, versus restricted admins. For restricted admins. The list will only show groups that the admin has been granted access to using groups and filters, ensures your message only goes to those who are impacted. Reducing the number of messages your entire organization gets and improving responsiveness to your emergency communications.

4:09 | Phone Caller #2
Events, allow you to keep track of all communications related to one incident. In this step, you will determine if you'd like to create an event automatically. After you send the message, create your own custom event using a template or tie the message to an existing event.

4:09 | Phone Caller #1
Events, allow you to keep track of all communications related to one incident. In this step, you will determine if you'd like to create an event automatically. After you send the message, create your own custom event using a template or tie the message to an existing event.

4:27 | Phone Caller #2
You can also choose if you'd like to share a link to the event page. We, you can communicate and interact with your audience throughout the duration of the event, post resource documents and answer questions, all in a single place that is easily accessible from any device and allows your people to proactively check back for updates. This is helpful for ongoing events like wildfires and health crisis. If you don't see this option, you can turn on event pages and your company settings.

4:27 | Phone Caller #1
You can also choose if you'd like to share a link to the event page, communicate and interact with your audience throughout the duration of the event, post resource documents and answer questions, all in a single place that is easily accessible from any device. And allows your people to proactively check back for updates. This is helpful for ongoing events like wildfires and health crisis. If you don't see this option, you can turn on event pages in your company settings.

4:55 | Phone Caller #2
Once you've completed steps one through five, you can either send your Notification now or scheduled delivery for a later time. If you want to preview what the Notification looks like. Click preview. From here, you can send yourself or others on your team a test message. It's as easy as that. For more tutorial videos, please visit our support portal.

4:55 | Phone Caller #1
Once you've completed steps one through five, you can either send your Notification now or scheduled delivery for a later time. If you want to preview what the Notification looks like. Click preview from here, you can send yourself or others on your team a test message. It's as easy as that. For more tutorial videos, please visit our support portal.