Highlights

Recap

Key points

1. The tutorial is about viewing and managing Notification activity in AlertMedia.
2. It is important to verify the successful delivery of Notifications; monitor read confirmation and survey responses and assist employees who replied directly to the message.
3. The Notification details page provides information about the sender, message content, delivery channels, groups and people it was sent to, and the delivery overview. It also allows for resending failed deliveries and exporting data.

Outline

Notification Management

• Phone Caller #2 welcomed the participants to AlertMedia and introduced the tutorial on how to view and manage Notification activity.
• Phone Caller #1 explained that it's important to verify successful delivery of Notifications, monitor read confirmation and survey responses and help employees who replied directly to the message. They showed how to access Notification details, view who sent the message, what the message was, and when it was sent.
• They also explained how to view the breakdown of responses for read confirmation or survey Notifications. Phone Caller #2 added that direct responses from employees will appear in the conversation section for the first 24 hours after a Notification is sent, and then in the incoming messages tab.
• Phone Caller #1 showed how to verify delivery through the delivery overview and resend the Notification if necessary. They also mentioned that most of the data on the Notification details page is exportable and can be shared with additional stakeholders.
• Finally, they explained how to clone a Notification to send to a different audience and directed participants to the support portal for more tutorial videos.

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Transcript

0:00 | Phone Caller #2
Welcome to AlertMedia. And this tutorial will show you how to view and manage Notification activity.

0:08 | Phone Caller #1
Pressing send on a Notification is only half of the equation. It's equally important to verify the Notification was successfully delivered, monitor read confirmation and survey responses and help employees who replied directly to your message. Let's get started. Once you send a Notification, you're immediately taken to this Notification details page. You can also access the details for any Notification by clicking on the notifications tab on the left-hand navigation. From here, you can view who sent the message, what the message was, and when it was sent. If it was a read confirmation or survey Notification, you'll see the breakdown of responses like you see here.

0:49 | Phone Caller #2
If you scroll down, you'll see the conversation section. Any direct responses that your employees send will appear here for the first 24 hours after a Notification is sent. After 24 hours have passed, direct responses will populate in the incoming.

1:04 | Phone Caller #1
Messages tab. On the right-hand side, you can see which channels the Notification was sent through, the groups and people it was sent to, and the delivery overview. The delivery overview allows you to verify whether the message was delivered as expected or if it failed for any reason. This is a great way to identify gaps in data that lead to failures in delivery. You can resend the Notification to anyone whose delivery failed directly from this page. Most of the data you see on the Notification details page is exportable. So, you can easily share it with additional stakeholders. You can also clone this Notification to send to a different audience. It's as easy as that. For more tutorial videos, please visit the support portal.