Clicking Send Message will open up the window to create a message with the option to select the type of message you'd like to send.

1. Message 
2. Multiple Choice Question

Once a message is sent to the client, a log of this is automatically created but you can manually add to this log as well.

The Staff Involved will automatically populate with the user's name, but there is also a drop-down menu to select other staff if you are entering the log on behalf of someone else.

Choose:

• Successful Contact if you were able to contact the client
• Left a message, if you didn't reach the client directly but were able to leave a voicemail
• Contact Attempt Failed if you didn't reach the client directly and were unable to leave a voicemail.

Date Contacted will automatically populate with the current date and the time, rounded to the nearest five(5) minutes.

Next Contact Date is optional but allows you to create a follow-up alert, should there be any reason for follow-up on this particular contact.  

If you enter a Next Contact Date, you'll find the alert for the follow-up at the top of the Care Team screen.

The alert is blue when the follow-up is set and up until that set time has been reached.

The alert will change to red once the set follow-up deadline has been reached.