IT Tips and Tricks

If you right-click over a menu item it will offer to open the link in a new window or tab.
If you hold the Ctrl key and click it, it will open using the default (typically, it is just another tab).
If it does open in a new tab, but you want it to be a different window, you can grab the tab with the mouse and pull it out.

Finding things

d. All browsers support F3 to open a find dialog, but it will also attempt to scroll the window to the thing that was found, which can be handy in long lists in Neo.

e. Many areas in Neo offer a “Filter Bar” at the top of grid views (the Excel looking lists), just below the header captions. In these boxes you can do quick, custom filtering. There is a pin icon next to the boxes to make these searches even more powerful with options like ‘Contains’ and ‘Not Equals’.

Zooming

Two fast ways to increase/decrease the size of the Text & images on a web page:

1. <CTRL> <+> Zoom IN, <CTRL> <-> Zoom Out

2. <CTRL> Mouse-Wheel Forward – Zoom IN, <CTRL> Mouse-Wheel Back – Zoom OUT.

<CTRL> <0> (zero)Resets back to Normal viewing.

Remember, changing resolution on your screen by Zooming in / out will effect how that webpage is displayed. Zooming in too far typically means a lot more scrolling to find what was scrolled off the screen due to the change. Most Neo screens are designed to show the whole page in a normal 800 x 600 resolution.

Not getting alerts, or getting too many unwanted alerts? You can manage these from the Options on the alerts page.

You can also set the Email feature, which will inform you when one of these selected alerts posts to your account.

Where did my address bar & tabs go?

Notice something that the address bar mysteriously disappears?

The <F11> key toggles the current web page to and from full screen mode.

If you want to see how something works in Neo, but don’t want to test on LIVE, you can always use one of the testing links provided to you on the Staff Portal Page.

Win+L	will lock your computer when you walk away (good for HIPAA).
Win+M	will Minimize all your open windows (good for finding your computer ID)
Win+Shift+S	will let you take a screenshot like the Snipping Tool. This is good for when you just want to grab a part of the screen and paste it in an email (bad for HIPAA)
Win+X	will shut down the machine, good for when you are ready to go home.

Alt+TAB

will cycle through your open windows. Press & Hold the Alt Key, then press Tab until the window you want is located, release the Alt and the window you were last on comes into focus.

Ctrl+A	will highlight/ select everything it can within the confines of the environment it is working in.
Ctrl+C	will copy whatever Item is selected, be it a block of Text, picture, hyperlink or what have you.
Ctrl+V	will paste a previously copied selection at the point where your mouse cursor has focus.
Ctrl+Z	will undo commands you have issued to your computer in reverse order of how they were completed. In some programs, you can undo multiple commands. In Word & Excel, ctrl-Z can be used to undo typing, undo paste commands, undo deletions. In outlook, ctrl-Z can undo the last thing you did…i.e. If you deleted an email by mistake…. Press ctrl-z and it comes back.

No Mouse?

Launch applications from the taskbar by pressing the Windows Key In conjunction with the number of the task item you want to launch. Windows numbers these in order from left to right.

You can launch a NEW instance of any program by holding down the shift key, and selecting that program with the mouse or the previously mentioned quick launch feature.

Question: I can’t add a note to an appointment

Answer: They can’t see the Add Note link because their schedule increment is too big. Click options in the bottom left of the schedule and decrease the increment (usually 10-15 minutes is ideal).

Questions: I don’t have the option to see someone’s schedule

Answer: Click Options in the bottom left of the schedule and then click All Staff Temp Access to see the full list of staff

Question: I errored an appointment accidentally and can’t see it anymore

Answer: Click Options in the bottom left of the schedule and then click Show Errors. Or vice versa if you don’t want to see them to make the schedule less cluttered.

Question: Do we have a report for <whatever>?

Answer: There are multiple ways to search for reports. The quickest method is to use the binoculars in the corner to search for a keyword.

Question: I received an email that my Mainecare authorization failed to upload but don’t understand what it means or can’t figure out what is missing.

Answer: You can click the UploadHx button to see a screenshot of the error on the Atrezzo website

Question: My Mainecare authorization doesn’t have the same information that Kepro says it has.

Answer: Click the Sync button. It can take up to 10 minutes to sync with Atrezzo.

Question: I have a failed activity that’s failing for no auth. but don’t understand why.

Answer: There is a Auth Info link on the report. When clicked it shows all the authorizations and any columns in red indicate why the auth. won’t cover it. If you see a row in all black then there is something wrong… call IT!

Only copy the cells you actually see.

Sometimes Excel has hidden cells that get selected when you try to highlight and copy. To only copy the cells you can see, follow the instructions below.