Texting is NOT secure messaging. DO NOT include any PHI in any texting correspondence. |
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The Multiple-Choice Question responses default to Yes and No. If the question that you're asking is not simply a Yes or No question, you have various options listed just below the Multiple Choice Question text field
- Add Text Option
- Add Yes/No Options
- Remove All Options
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/4149617/image20240613-85-w2nno5.png)
Remove All Options
Choosing to Remove All Options essentially turns it into a regular Message.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1718203476169/image.jpeg)
To remove an existing response, click the response that you'd like to remove and then click Yes in the confirmation box.
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To add a potential response other than Yes or No, click Add Text Option.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1718201804804/image.jpeg)
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If the question you're asking is time-sensitive in nature, you can set an expiration date for your message. This can be 2, 4, or 24 hours or as particular as expiring at a specific time.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1718285605463/image.jpeg)
Once you send the message, it will be listed under Pending Client Communications until it expires or until the client responds.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1718285698829/image.jpeg)
Once the client responds, the log of this communication will move from the pending section, down to the history.
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You'll also receive a Neo email when the client responds to the message - this will include the question was and the client's response.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1718286292582/image.jpeg)
What The Client Sees
Clients will receive a link via text message that will bring them directly to the message.
All they need to do is select their answer and click Submit Response.
![](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15201/direct/1719496248565/image.png)